Cultural Excellence Score
| Average of | Average of | |
|---|---|---|
| Quality Culture Score | Engagement metrics score | 7 engagement metrics (see Table I) |
| Quality behavior score | 26 enablers assigned to quality behavior (normalized to 1–100% scale, see Table II) | |
| Quality maturity score | 36 enablers assigned to quality maturity (normalized to 1%–100% scale, see Table II) |