Table II

Assignment of Enabler to the Sub-categories of Quality Behavior and Quality Maturity

Quality Enabler
Enabler CategoryEnabler SubcategoryAssigned to Quality BehavioraAssigned to Quality Maturity
TPMPreventive maintenance4/83/8
TPMHousekeeping1/32/3
TQMProcess management1/86/8
TQMCross-functional product development1/53/5
TQMCustomer involvement0/62/6
TQMSupplier quality management0/75/7
JITSetup time reduction0/61/6
EMSDirection setting3/62/6
EMSManagement commitment and company culture7/110/11
EMSEmployee involvement and continuous improvement5/114/11
EMSFunctional integration and qualification1/54/5
Basic ElementsVisual management0/44/4
Basic ElementsStandardization and simplification3/60/6
  • a The column “Assigned to Quality Behavior,” depicts how many enablers of the enabler subcategory are assigned to this category. For instance, 4/8 in the first row indicates that from a total of eight enablers in the category TPM, subcategory preventive maintenance, four enablers have been selected to operationalize quality behavior.