The Impact of Quality Culture on Operational Performance - An Empirical Study from the Pharmaceutical Industry

Thomas Friedli; Paul Buess; Stephan Koehler; Cylia Chen; Steven Mendivil; Denyse Baker

doi:10.5731/pdajpst.2018.008771

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The Impact of Quality Culture on Operational Performance - An Empirical Study from the Pharmaceutical Industry

Thomas Friedli, Paul Buess, Stephan Koehler, Cylia Chen, Steven Mendivil and Denyse Baker

PDA Journal of Pharmaceutical Science and Technology July 2018, pdajpst.2018.008771; DOI: https://doi.org/10.5731/pdajpst.2018.008771

Thomas Friedli

1 University of St.Gallen ;

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For correspondence: thomas.friedli@unisg.ch

Paul Buess

3 University of St.Gallen;

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For correspondence: paul.buess@unisg.ch

Stephan Koehler

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Cylia Chen

6 Amgen;

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Steven Mendivil

6 Amgen;

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Denyse Baker

7 Parenteral Drug Association

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PDA Journal of Pharmaceutical Science and Technology

Vol. 79, Issue 3

May/June 2025

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The Impact of Quality Culture on Operational Performance - An Empirical Study from the Pharmaceutical Industry

Thomas Friedli, Paul Buess, Stephan Koehler, Cylia Chen, Steven Mendivil, Denyse Baker

PDA Journal of Pharmaceutical Science and Technology Jul 2018, pdajpst.2018.008771; DOI: 10.5731/pdajpst.2018.008771

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The Impact of Quality Culture on Operational Performance - An Empirical Study from the Pharmaceutical Industry

Thomas Friedli, Paul Buess, Stephan Koehler, Cylia Chen, Steven Mendivil, Denyse Baker

PDA Journal of Pharmaceutical Science and Technology Jul 2018, pdajpst.2018.008771; DOI: 10.5731/pdajpst.2018.008771

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Keywords

OPEX
Performance
Quality Behavior
Quality culture
Quality Maurity

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Parenteral Drug Association, Inc.