The Impact of Quality Culture on Operational Performance—An Empirical Study from the Pharmaceutical Industry

Thomas Friedli; Paul Buess; Stephan Köhler; Cylia Chen; Steven Mendivil; Denyse Baker

doi:10.5731/pdajpst.2018.008771

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The Impact of Quality Culture on Operational Performance—An Empirical Study from the Pharmaceutical Industry

Thomas Friedli, Paul Buess, Stephan Köhler, Cylia Chen, Steven Mendivil and Denyse Baker

PDA Journal of Pharmaceutical Science and Technology September 2018, 72 (5) 531-542; DOI: https://doi.org/10.5731/pdajpst.2018.008771

Thomas Friedli

1University of St. Gallen, Dufourstrasse 40a CH-9000, St. Gallen, Switzerland;

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Paul Buess

1University of St. Gallen, Dufourstrasse 40a CH-9000, St. Gallen, Switzerland;

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For correspondence: paul.buess@unisg.ch

Stephan Köhler

1University of St. Gallen, Dufourstrasse 40a CH-9000, St. Gallen, Switzerland;

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Cylia Chen

2Amgen, 1 Amgen Center Dr., Thousand Oaks, CA 91320, USA; and

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Steven Mendivil

2Amgen, 1 Amgen Center Dr., Thousand Oaks, CA 91320, USA; and

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Denyse Baker

3Parenteral Drug Association, Bethesda Towers, Suite 600, 4350 E. West Highway, Bethesda, MD 20814, USA

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vol. 72 no. 5 531-542

DOI

https://doi.org/10.5731/pdajpst.2018.008771

PubMed

30030348

Published By

Parenteral Drug Association (PDA)

Print ISSN

1079-7440

Online ISSN

1948-2124

History

Published online October 6, 2018.

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previous version (July 20, 2018 - 14:19).
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Author Information

Thomas Friedli1,
Paul Buess1,*,
Stephan Köhler1,
Cylia Chen2,
Steven Mendivil2 and
Denyse Baker3

¹University of St. Gallen, Dufourstrasse 40a CH-9000, St. Gallen, Switzerland;
²Amgen, 1 Amgen Center Dr., Thousand Oaks, CA 91320, USA; and
³Parenteral Drug Association, Bethesda Towers, Suite 600, 4350 E. West Highway, Bethesda, MD 20814, USA

↵* Corresponding Author: University of St. Gallen, Dufourstrasse 40a CH-9000, St. Gallen, Switzerland. E-mail: paul.buess{at}unisg.ch

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The Impact of Quality Culture on Operational Performance—An Empirical Study from the Pharmaceutical Industry

Thomas Friedli, Paul Buess, Stephan Köhler, Cylia Chen, Steven Mendivil, Denyse Baker

PDA Journal of Pharmaceutical Science and Technology Sep 2018, 72 (5) 531-542; DOI: 10.5731/pdajpst.2018.008771

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The Impact of Quality Culture on Operational Performance—An Empirical Study from the Pharmaceutical Industry

Thomas Friedli, Paul Buess, Stephan Köhler, Cylia Chen, Steven Mendivil, Denyse Baker

PDA Journal of Pharmaceutical Science and Technology Sep 2018, 72 (5) 531-542; DOI: 10.5731/pdajpst.2018.008771

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